Session Replay
Userbird has integrated session replay (sometimes known as session recordings), allowing you to watch users interact with your site.
Unlike other session replay solutions such as HotJar or Microsoft Clarity, Userbird's session replay is deeply integrated with analytics data, so it is trivial to see replays of sessions with certain attributes, such as those who converted or who came from an ad network.
What Is Session Replay?
#Session replay allows you to watch users interact with your website, as if you were standing behind them. Session replay is useful as it can help identify key friction points in user journeys.
How to Enable Session Replay
Edit your site Settings
Scroll Down to 'Session replay'
Set the switch to on.
Make sure to click 'Save Settings' at the bottom of the page.
Wait for data to be recorded
Data will begin ingesting within a few minutes
View your session replays from the 'Sessions' tab in the Dashboard
Click the 'Recording' icon to see that session replay.
Frequently Asked Questions
How many session replays can I ingest?
Presently there are no limits.
How long are session replays retained for?
Session replays are retained for 90 days.
How does Session Replay work?
Session replay is based on an open source package known as rrweb. It underpins not just our session replay, but those of many similar tools, e.g. PostHog, OpenReplay, Datadog and Highlight.io.
When you enable session replay on your site, the rrweb script pushes the entire HTML of the page to your analytics, and any changes as the user interacts with it.
What you see when you replay the session is the full HTML, as they saw it.
We store the session replay data in Google Cloud for up to 90 days, after which it is automatically deleted.
Do I need consent to use session replay?
If you're targeting the EU or UK, you must get consent.
In the California, explicit opt-in isn't always required, but you must disclose the practice in your privacy policy.
In other states, wiretap laws may apply and require consent.
It's always best practice to use a consent framework where possible.